cut above the rest

Thursday, December 14, 2006

height of customer service

The height of customer service --- My Vegetable vendor (remember-Orange!) was plucking the leaves off the Keerai [Greens] stems.
The reason -- sell the keerai kutt [ bunch of greens] to my neighbour.
Else my neighbour wld not buy the Keerai.

Amazing, isn't it?
Competition brings the nuances of Services Marketing to the grassroots of rural Sathuvachari even!

Which management course has my Neighbour done? Home-making.

And which customer relationship management training programme has my vegetable vendor enrolled in?.... Ofcourse other than Life itself !
Hunger, the responsibility of managing her family of 2 kids & the Economics of buying and selling teach her everything.

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